---
title: How to Create a New Contact
description: Step-by-step guide to creating a contact in Hive, plus how contacts are created via Outlook, import, and forms.
---

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# How to Create a New Contact

## Adding a new individual stakeholder to Hive, plus the other ways contacts get created.

f you come across someone who isn't in Hive, it's your responsibility to add them. Include as much information as you can — job title and team especially.

### Creating a contact manually

**Step 1.** Click the **CRM** icon in the left-hand menu, then click **Contacts**.

**Step 2.** Click the orange **Create contact** button in the top right.

![](https://hubspot.energyconsumersaustralia.com.au/hs-fs/hubfs/image-png-1.png?width=1032&height=591&name=image-png-1.png)

**Step 3.** In the panel that opens on the right, enter the contact's details — **Email**, **First name**, **Last name**, **Organisation name**, and **Category**. Then click **Create**.

![](https://hubspot.energyconsumersaustralia.com.au/hs-fs/hubfs/image-png-2.png?width=912&height=1220&name=image-png-2.png)

**Step 4.** Once the contact is created, you can add further biographical information on the record — including jurisdiction, issues, and whether they are aligned or opposed on specific ECA objectives.

![](https://hubspot.energyconsumersaustralia.com.au/hs-fs/hubfs/image-png-3.png?width=523&height=996&name=image-png-3.png)

> **Tip:** Enter the email address if you have it. Hive uses the email domain to automatically link the contact to the right organisation record.

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### Other ways contacts get created

You won't always create contacts manually. Contacts also enter Hive in three other ways:

**From Outlook.** You can create a contact directly when logging an email. See **How to Log Emails in Outlook**.

**By import.** If you have contact data in a spreadsheet, it can be imported. **Only system administrators can run bulk imports** — contact them if you have a list to bring in.

**From a form submission.** When someone fills in a form on our website, such as a newsletter sign-up, a contact record is created automatically from their email address.

---

**Related articles** *(link once published)*

- How Contacts Are Categorised
- How to Create a New Organisation
- How to Associate a Contact with an Organisation
- How to Log Emails in Outlook

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