--- title: How to Log Emails in Outlook description: How to connect Outlook to Hive and log emails against contacts and organisations, including the opt-in rule. --- [Skip to content](https://hubspot.energyconsumersaustralia.com.au/en/knowledgebase/how-to-log-emails-in-outlook#main-content) ![](https://hubspot.energyconsumersaustralia.com.au/hs-fs/hubfs/White%20Logo.png?width=250&height=93&name=White%20Logo.png) Open main navigation Close main navigation - [Contact ECA Support](https://7bbat3.share-ap1.hsforms.com/2wwJm6xD4QE-nGSittdZL1g) [Contact ECA Support](https://7bbat3.share-ap1.hsforms.com/2wwJm6xD4QE-nGSittdZL1g) How can we help you? - There are no suggestions because the search field is empty. 1. [ECA Knowledge Base](https://hubspot.energyconsumersaustralia.com.au/en/knowledgebase) 2. [Hive Handbook](https://hubspot.energyconsumersaustralia.com.au/en/knowledgebase/hive-handbook) 3. [Step-by-Step Guides](https://hubspot.energyconsumersaustralia.com.au/en/knowledgebase/hive-handbook#step-by-step-guides) # How to Log Emails in Outlook ## Connecting your inbox and logging emails to contacts, organisations, and projects. You can log emails from Outlook into Hive. **Logging is opt-in — you have to tick the box each time.** Nothing is logged automatically. ### First-time setup You only need to do this once. **Step 1.** In Hive, go to **Settings → General → Inbox**, and click **Connect personal email**. ![](https://hubspot.energyconsumersaustralia.com.au/hs-fs/hubfs/image-png-Aug-13-2026-02-38-25-0508-AM.png?width=1007&height=273&name=image-png-Aug-13-2026-02-38-25-0508-AM.png) **Step 2.** In Outlook, find the **HubSpot Sales** add-in. It should already be installed. ![](https://hubspot.energyconsumersaustralia.com.au/hs-fs/hubfs/image-png-Aug-13-2026-02-38-44-9410-AM.png?width=247&height=132&name=image-png-Aug-13-2026-02-38-44-9410-AM.png) **Step 3.** Click the add-in. The panel opens on the right — click **Log in**. A browser window will open; once you're logged in, you can close it. The first time only, you'll also need to click **Connect Inbox** in Outlook. ![](https://hubspot.energyconsumersaustralia.com.au/hs-fs/hubfs/image-png-Aug-13-2026-02-39-06-6860-AM.png?width=1035&height=790&name=image-png-Aug-13-2026-02-39-06-6860-AM.png) > **You'll need to log in roughly once a day.** If the panel is asking you to sign in again, that's normal. --- ### Logging an email **Step 1.** Compose your email as usual. In the **Message tools** panel on the right, tick **Log**. ![](https://hubspot.energyconsumersaustralia.com.au/hs-fs/hubfs/image-png-Aug-13-2026-02-39-33-8288-AM.png?width=1028&height=391&name=image-png-Aug-13-2026-02-39-33-8288-AM.png) **Step 2.** Click the **Log** dropdown to choose what the email is logged against. Select the **Organisation**, search for it, and tick it. ![](https://hubspot.energyconsumersaustralia.com.au/hs-fs/hubfs/image-png-Aug-13-2026-02-39-54-1010-AM.png?width=310&height=611&name=image-png-Aug-13-2026-02-39-54-1010-AM.png) **Always log against the organisation as well as the contact.** The contact link happens automatically; the organisation does not. **Step 3.** From August 2026, you'll also be able to log the email against a **Project** from the same dropdown. ![](https://hubspot.energyconsumersaustralia.com.au/hs-fs/hubfs/image-png-Aug-13-2026-02-40-16-1865-AM.png?width=315&height=717&name=image-png-Aug-13-2026-02-40-16-1865-AM.png) > **You'll see options you don't need** — Deals, Carts, Orders, Tickets and others. These are standard HubSpot record types that we can't remove from the panel. Ignore them. --- ### What happens automatically **If the recipient is already in Hive**, the email logs to their activity timeline automatically once you tick Log. This works via a unique BCC address that the add-in inserts for you. **If the recipient isn't in Hive yet**, you can create the contact directly from Outlook. ![](https://hubspot.energyconsumersaustralia.com.au/hs-fs/hubfs/image-png-Aug-13-2026-02-40-36-9504-AM.png?width=1042&height=671&name=image-png-Aug-13-2026-02-40-36-9504-AM.png) ![](https://hubspot.energyconsumersaustralia.com.au/hs-fs/hubfs/image-png-Aug-13-2026-02-40-53-7444-AM.png?width=1043&height=712&name=image-png-Aug-13-2026-02-40-53-7444-AM.png) ### Internal emails are never logged Colleagues with an ECA email address are set to **never log**. Without this rule, HubSpot would treat your colleagues like external stakeholders — creating CRM records for ECA staff and logging internal chatter onto activity timelines. **One important exception:** if a thread includes both a colleague and an external contact — for example, you CC a teammate on an email to a government department — **the email will still be logged** to the external contact's record. The never-log rule only suppresses threads where *every* recipient is on the excluded list. --- **Related articles** *(link once published)* - Ways of Working - How to Create a New Contact - How to Log a Meeting [![](https://hubspot.energyconsumersaustralia.com.au/hs-fs/hubfs/White%20Logo.png?width=250&height=93&name=White%20Logo.png)](https://hubspot.energyconsumersaustralia.com.au/) [mailto:support.hive@energyconsumersaustralia.com.au](mailto:support.hive@energyconsumersaustralia.com.au) Copyright © 2026, Energy Consumers Australia