---
title: How to Use AI to Search for Information
description: How to use Breeze AI in Hive to ask natural-language questions about contacts and logged activity.
---

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# How to Use AI to Search for Information

## Using Breeze AI to ask questions about Hive data in plain English.

Hive includes **Breeze AI**, which lets you ask questions about your CRM data in plain English rather than building a filter or segment.

It's best for **one-off questions**. If you need a group you'll reuse, build a segment instead.

---

### Asking a question

**Step 1.** Click **Assistant** in the top-right corner of Hive.

![](https://hubspot.energyconsumersaustralia.com.au/hs-fs/hubfs/image-png-Aug-13-2026-05-27-01-8257-AM.png?width=1027&height=552&name=image-png-Aug-13-2026-05-27-01-8257-AM.png)

**Step 2.** Type your question in plain English and send it.

![](https://hubspot.energyconsumersaustralia.com.au/hs-fs/hubfs/image-png-Aug-13-2026-05-27-20-4199-AM.png?width=623&height=891&name=image-png-Aug-13-2026-05-27-20-4199-AM.png)

---

### What it's good at

Breeze can search across information that would be hard to filter on — particularly the free text inside logged notes and emails.

**Examples of questions that work well:**

- *Can you provide a list of everyone who has mentioned electric vehicles in logged emails?*
- *Which contacts have hardship mentioned in their notes?*
- *Who have we met with from AEMO in the last three months?*

This is the real advantage: **filters and segments search properties, Breeze can search the content of your activity notes.** It's only as good as what people have logged — another reason logging matters.

---

### Check the answers

**Breeze can get things wrong.** Treat its answers as a starting point, not a final list.

- **Spot-check the results.** Open one or two of the records it returns and confirm they actually match.
- **Don't use it for anything that has to be complete** — a mailing list, a stakeholder list for a submission, or reporting figures. Build a segment for those.
- **Rephrase if the answer looks off.** Small changes in wording can produce very different results.

---

### Breeze vs segments vs filters

| Tool | Use it for |
| --- | --- |
| **Breeze AI** | Quick, exploratory questions — especially about note and email content |
| **Segment** | A reusable, accurate group you'll come back to |
| **Filter** | A quick look at the list page |

---

**Related articles** *(link once published)*

- How to Create a Segment
- How to Filter Records
- Glossary of Key Terms

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